1. About These Terms

These Terms govern your use of aigenere.com (“AI Genere” or the “Service”), including AI image generation and editing, private galleries, credits and digital software purchases. The acceptable-use rules in Section 5 form part of these Terms.

By creating an account or placing an order, you agree to the Terms presented to you. Please read them before using the Service and keep a copy for your records. Our Privacy Policy separately explains personal-data processing; acceptance of these Terms is not consent to optional analytics.

Nothing in these Terms excludes rights that applicable law does not allow us to exclude, including mandatory consumer rights.

2. Service Provider and Contact

Nomel Hungary Kft. (“we”, “us” or “our”)
Registered address: 2890 Tata, Komáromi utca 111/B, Hungary
Email for support, complaints and legal notices: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +36 30 773 4978
Hungarian tax number: 22730877-2-11
EU VAT number: HU22730877

3. Eligibility and Accounts

You must have the legal capacity or legally valid authorisation needed to use the Service and enter the relevant transaction. If you act for a company, you must be authorised to bind it. Where applicable law requires parental or guardian authorisation, it must be obtained before the relevant use or purchase.

Provide accurate registration and billing information and keep it up to date. Keep your password confidential, protect access to your account and notify us promptly of suspected unauthorised use. You are responsible for activity you authorise and for taking reasonable precautions to protect your account; this does not make you automatically liable for every unauthorised action.

Do not impersonate another person, create accounts to evade restrictions or transfer or sell an account without our written agreement.

4. How AI Genere Works

AI Genere lets you submit text prompts, upload reference images and request image generation or editing through external AI models. Current processing uses KIE API infrastructure. Available models, parameters, credit costs and technical limits are shown in the Service.

AI outputs are probabilistic. The same or similar request can produce different results, and results may contain errors, artefacts, inaccurate details or similarities to other outputs. Estimated processing times are estimates unless expressly guaranteed in an offer. You must review a result before publishing, distributing or relying on it.

Technical limitations and normal AI variability do not remove our responsibility to supply a service that meets its description and applicable legal requirements.

5. Acceptable Use and Prohibited Content

You may use AI Genere only for lawful purposes and within the restrictions below. A private gallery does not exempt any request or image from these rules. These restrictions apply to prompts, uploaded files, requested edits, generated results and your use of the Service. They also apply to attempts to evade restrictions through coded wording, altered images or repeated requests.

5.1 No minors in submitted or generated images

You must not upload reference images depicting minors, request images depicting minors or request that a person be made to appear under 18. This includes actual minors and fictional, synthetic or adult subjects who are represented as, or clearly appear to be, under 18. This is a service-wide restriction, including otherwise non-sexual depictions.

Any sexualisation, exploitation or abuse of minors, or requests involving such material, is strictly prohibited. Claiming that an image is fictional, AI-generated or privately stored does not create an exception.

5.2 No pornography or sexually explicit content

Do not upload, generate, edit or request pornography or sexually explicit imagery, including depictions of sexual acts, explicit sexual stimulation or sexualised exposure of intimate body parts. Sexual violence, sexual coercion, sexual exploitation and sexualised bestiality are prohibited.

Do not create or request intimate or sexual images of identifiable people without their consent, including sexual deepfakes, “undressing” edits or fabricated intimate scenes. Consent does not override the general prohibition on pornographic or sexually explicit content.

5.3 Respect other people’s rights

Do not submit or use material that infringes copyright, trademarks, privacy, image or personality rights, confidentiality or other protected rights. Do not use the Service for harassment, stalking, blackmail, threats, doxxing, defamatory fabrications or deceptive impersonation.

A publicly available photograph is not automatically free to upload or edit. A person’s public profile or celebrity status does not automatically authorise every use of their likeness.

5.4 Other unlawful or harmful uses

Do not use the Service to facilitate fraud, identity theft, fabricated evidence, unlawful discrimination, terrorist activity or incitement to violence. Do not create deceptive material intended to unlawfully mislead people about identity, events, endorsements or transactions.

5.5 Protect the Service

Do not attempt unauthorised access, distribute malware, interfere with systems, extract other users’ content or credentials, bypass payment or credit controls, exploit vulnerabilities, circumvent safety filters or overload the Service. Automated access is allowed only through an interface and within limits we expressly authorise.

Selected models may have additional restrictions disclosed in the interface or product information. Where they are stricter, you must also comply with those restrictions. No model’s technical ability to generate something makes that request permitted.

6. Your Responsibility for Content

You are responsible for choosing your prompts and reference images, having the necessary rights and permissions, complying with Section 5 and using generated results lawfully. You must assess whether your intended publication or commercial use requires further permission, labelling or checks.

Do not present generated content as authentic evidence or as a genuine statement or endorsement by a real person when it is not. Make disclosures required by applicable law.

If the Service unexpectedly returns prohibited content, do not use the Service to refine or reproduce it. Stop the request sequence and report the task identifier to us. Do not email suspected child sexual abuse imagery to us; report the identifier and relevant circumstances without forwarding the image.

A technical acceptance, successful generation or absence of an automated warning is not approval of your content. These responsibilities do not exclude our own obligations under applicable law.

7. Rights in Inputs and Outputs

You retain any rights you already hold in your prompts and uploaded files. You give us a non-exclusive permission, limited to operating the Service, to store, copy, transmit, process, transform and display that material to you and to use the necessary service providers for those purposes. This includes generating the requested output, addressing technical or abuse issues and meeting legal obligations.

This permission does not authorise us to publish your content in a public user gallery or use your images in our advertising without separate permission. Processing by external providers is described in the Privacy Policy and applicable provider disclosures.

As between you and AI Genere, we do not claim ownership of your generated images. To the extent we acquire transferable intellectual-property rights specifically in an output supplied to you, we assign those rights to you upon payment of the applicable charges. This does not transfer rights belonging to another person, model provider or licensor.

You may use outputs for lawful personal or commercial purposes subject to these Terms, applicable model restrictions and third-party rights. We do not guarantee that every AI output qualifies for copyright protection, is unique, or can be used without further rights clearance.

Our branding, website design, code and other service materials remain protected. Permission to use an output is not permission to copy our platform or claim affiliation with us. Software products are governed by Section 13 and their specific licences.

8. Private Gallery and Temporary Storage

AI Genere has no public user gallery. Your generations are displayed in your private account gallery. Authorised operation and processing by hosting and AI providers remain necessary, as explained in the Privacy Policy.

Generated images, reference images, prompts and generation history are deleted from our active system after 14 days. Download results you wish to keep. This is temporary access, not permanent archival storage.

When you manually delete a gallery image, its associated reference images and prompt are also deleted from the active system. Copies in Hostinger’s daily backups may remain until those backups expire; daily backups are retained for seven days. External-provider retention is separate.

Do not assume that deleted or expired images can be restored. Our storage limit does not remove remedies available if we fail to provide the storage or access actually promised.

9. Orders and Contract Formation

Review the product, quantity or credit amount, price, currency, taxes, compatibility information and any offer-specific conditions before submitting an order. You can correct your entered details before final submission. The payment button or equivalent final control indicates when an order creates an obligation to pay.

Your submitted order is an offer to purchase. A contract is formed when we accept it by an acceptance confirmation or by activating the purchased credits or product entitlement. A message merely acknowledging receipt is not, by itself, acceptance. We send electronic confirmation of the transaction and applicable terms on a durable medium, such as email.

We acknowledge electronic orders without undue delay. If the acknowledgement does not reach you within 48 hours, you are released from the binding effect of the order to the extent required by Hungarian law. Contact us if payment was taken but you received neither confirmation nor access.

The contract language is English unless the offer expressly provides another language. Electronic order and transaction records are retained as described in the Privacy Policy. Keep your confirmation and a copy of the Terms.

10. Prices and Payment

The checkout shows the total payable amount, currency and applicable taxes or charges before you commit to payment. Applicable business tax treatment may depend on valid billing and tax information. Prices for future purchases may change; this does not retrospectively change a concluded purchase.

Payments are processed by the provider identified at checkout. Purchased credits or access become available following successful payment confirmation. We may investigate a transaction that appears unauthorised or fraudulent and temporarily restrict the affected purchase where reasonably necessary.

Contact us if a payment or order appears incorrect. Nothing here prevents you from using a legitimate payment-provider dispute process or exercising statutory rights.

11. Credits

Credits are prepaid units usable for eligible AI Genere services. The required credit amount is shown before you submit a generation request. It can vary with the model, resolution, reference count or other options.

Unless an offer expressly states different terms before purchase, paid credits are valid for 12 months from allocation. Promotional or gift credits are valid for 30 days unless the promotion states otherwise. Applicable quantities and expiry dates are recorded in your account. Expiry conditions remain subject to mandatory law and fairness requirements.

Credits are not a bank deposit, investment or transferable currency. They may not be sold or transferred outside facilities we expressly provide. There is no general cash-redemption feature; this does not exclude a refund required by law or owed because of our failure to supply.

Credits are reserved when a task starts, finalised for a successful task and released for a task recorded as failed. If a technical error leaves an incorrect charge or reservation, contact us with the task identifier so we can investigate and correct it.

Disliking an otherwise conforming AI result does not automatically entitle you to a free replacement. Incorrect delivery, missing paid features and other failures to conform are assessed separately under applicable rights. A successful technical status does not conclusively establish correct delivery.

12. Withdrawal, Cancellation and Refunds

If you are an EU/EEA consumer entering a distance contract, you normally have 14 days from the conclusion of a service or non-physical digital-content contract to withdraw without giving a reason, subject to the applicable rules and exceptions. Other mandatory rights may apply depending on your location.

To withdraw, send a clear statement to This email address is being protected from spambots. You need JavaScript enabled to view it. or our postal address before the applicable deadline. Include the order identifier and account email where available. The model form below is optional.

Immediate digital delivery does not automatically remove your withdrawal right. For non-physical digital content, loss of that right requires performance to begin, your prior express consent and acknowledgement of the loss, and the legally required confirmation. Accepting these Terms alone is not that separate consent.

For services begun during the withdrawal period at your express request, a lawful proportionate charge may apply if you withdraw after partial performance. Loss of the right following full performance requires the applicable consent and acknowledgement. We do not assume that merely allocating credits, or using one generation, removes withdrawal rights for an entire unused balance.

The checkout and confirmation must identify the applicable treatment of your purchase. Where withdrawal requires a refund, we make it within the statutory deadline, normally no later than 14 days after receiving your withdrawal notice, using the original payment method unless otherwise expressly agreed without additional fees to you.

For non-delivery or non-conforming digital content or services, consumers retain applicable rights to supply, correction, a proportionate price reduction or termination and refund. Contact us with the order or task identifier and a description of the problem. We do not operate a blanket “no refunds” rule that overrides these rights.

Outside mandatory rights, you may request a discretionary refund; its assessment does not limit your statutory remedies. Free promotional credits have no paid purchase price to refund.

Optional Withdrawal Form

To: Nomel Hungary Kft., 2890 Tata, Komáromi utca 111/B, Hungary; This email address is being protected from spambots. You need JavaScript enabled to view it.

I/We hereby give notice that I/we withdraw from my/our contract for the following service or digital content:
Product/service and order number:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if submitted on paper:

13. Software Products

The product page and applicable software licence specify functionality, supported platforms, compatibility, permitted installations and use. Review them before purchase. A product-specific licence is provided before the contract is concluded; it governs software rights subject to mandatory law.

Unless the product offer states otherwise, the purchased software licence is indefinite, while access to downloads, updates and support lasts for 12 months from activation of the entitlement. Renewal is manual and is not automatically charged. Expiry of that access period does not itself terminate the right to use a lawfully obtained version under its licence.

Keep a local copy of purchased installation files. Compatibility with future platform versions and access to every future major release are not promised unless included in the product offer.

These commercial support periods do not shorten statutory conformity rights or any obligation to supply updates required by law. Open-source components and software distributed under licences such as the GPL retain the rights granted by those licences.

14. External Models and Service Changes

AI models and infrastructure are operated partly by third parties. A provider may impose limits, reject a request or discontinue a model. We may update the model catalogue and technical options for future requests.

We remain responsible for the service we contract to supply. A third-party failure does not automatically remove your rights against us. If an important purchased feature becomes unavailable, we will address the affected entitlement through an appropriate alternative, restoration of service or other remedy required by law.

We do not guarantee uninterrupted availability. Maintenance and security work may cause temporary disruption. Material changes to an ongoing consumer digital service are subject to applicable legal conditions, notice and termination rights; these Terms do not authorise unrestricted unilateral changes.

15. Reporting and Enforcement

Report suspected prohibited use, rights infringements or security issues to This email address is being protected from spambots. You need JavaScript enabled to view it.. Include the task or order identifier, a clear explanation and supporting information you may lawfully provide. Do not send passwords or unnecessary sensitive content.

We may reject requests, remove prohibited material, limit features or suspend or terminate access where reasonably necessary to address a breach, unlawful use, fraud or a serious security risk. Actions will be proportionate to the circumstances. Urgent protective action may precede notice.

Where lawful and practicable, we explain a restriction and provide an opportunity to contact us for review. We may disclose information to competent authorities when legally required or otherwise lawfully justified. We do not promise routine manual inspection of every private image.

Restriction or closure does not automatically entitle us to confiscate every unused paid credit. Outstanding balances and refunds are handled under the circumstances and applicable law. Any lawful damages claim must have its own basis.

16. Closing Your Account or the Service

You can delete your account through the available account controls or contact us for assistance. Download images and software first and contact us about an unresolved payment or balance. Account deletion does not itself constitute a statutory withdrawal notice or settle a refund request.

Deletion ends access to account features. Information subject to mandatory retention may remain as explained in the Privacy Policy. Account closure does not remove valid consumer claims or continuing software rights.

If we permanently discontinue the Service, we will, where reasonably practicable, give advance notice and a reasonable opportunity to download available files. Unused paid entitlements that we can no longer supply will be settled through the refunds or other remedies required by law; they are not automatically forfeited.

17. Liability

Each party is responsible for its own acts and omissions under applicable law. We do not warrant perfect artistic results, factual accuracy, exclusive outputs or universal clearance of third-party rights. These qualifications do not exclude promised functionality or mandatory conformity obligations.

We do not exclude liability for intentional wrongdoing, death or personal injury caused by us, or any other liability that cannot lawfully be excluded. No provision reverses a mandatory burden of proof, prevents a lawful remedy or makes you automatically liable for every third-party claim.

If your unlawful conduct causes us a loss, any claim against you remains subject to the ordinary legal requirements, including responsibility, causation and proof of loss.

18. Complaints and Disputes

Send complaints to This email address is being protected from spambots. You need JavaScript enabled to view it. or our postal address. Include sufficient information to identify the issue and the remedy requested. We provide a substantive written response to written consumer complaints within 30 days of receipt, unless a different mandatory deadline applies, and explain any rejection.

Consumers may seek assistance from the competent consumer-protection authority or a competent Hungarian conciliation board (“békéltető testület”). We cooperate in conciliation proceedings as required by law. Official information and access to contact details are available from the Hungarian National Authority for Consumer Protection and Trade. If we reject a consumer complaint, we provide the relevant authority or conciliation-board information required by law.

You may also pursue a claim before a competent court. These Terms do not impose mandatory private arbitration or require consumers to litigate exclusively in Hungary where applicable law provides otherwise.

19. Governing Law and Changes to These Terms

These Terms are governed by Hungarian law. If you are a consumer, this choice does not deprive you of mandatory protections of the law that would otherwise apply, including protections in your country of habitual residence where the applicable conflict-of-law rules so provide.

We may revise these Terms for future use or purchases. We identify the revision date and provide any notice, acceptance process or termination option required for existing contractual relationships. A revision does not retrospectively remove accrued rights or rewrite an existing purchase merely because we publish it online.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision on one occasion does not by itself waive it permanently.

20. Contact

For questions about these Terms, permitted content, purchases or complaints, contact Nomel Hungary Kft. 

Contact Us

 

1. Introduction

This Privacy Policy explains how Nomel Hungary Kft. (“AI Genere”, “we”, “us” or “our”) processes personal data when you visit aigenere.com, create an account, generate or edit images, upload reference images, purchase credits or use our digital products.

AI Genere is operated from Hungary. The EU General Data Protection Regulation (“GDPR”) and applicable Hungarian data protection laws form the principal framework for our processing.

Your gallery is private. AI Genere does not provide a public user gallery, and we do not publish your generations in a public user gallery. Private storage still involves processing by the service providers needed to operate the service, as described below.

2. Who We Are

The controller responsible for the personal data described in this Policy is:

Nomel Hungary Kft.
Registered address: 2890 Tata, Komáromi utca 111/B, Hungary
Privacy contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +36 30 773 4978
Hungarian tax number: 22730877-2-11
EU VAT number: HU22730877
Website: https://aigenere.com

3. Personal Data We Process

Account information

We process your username or nickname, email address, user identifier, password hash, and account registration and administration records. Passwords are stored as hashes rather than in readable form.

Image generation information

We process the prompts and reference images you submit, generated images, selected models, generation settings, task identifiers, processing status and error information. Prompts and images may contain personal data about you or other people.

Purchases, credits and digital products

When you make a purchase, we process the information needed for the order, payment, invoicing and delivery. Depending on the transaction, this includes your name or company name, email address, billing address, country, tax details, purchased items, amounts, currency, payment references and transaction status. We also process credit allocations, reservations, usage, expiry and adjustments. For software products, we process relevant licence, download, update and support entitlements.

Technical information and communications

Operating the website involves IP addresses, session identifiers, request timestamps and technical request information. Depending on the relevant system, this can include browser and device information, access records and error records. We also process messages and information you provide when contacting us.

4. Purposes and Legal Bases

• Contract performance — Article 6(1)(b) GDPR: creating and operating your account, processing generation requests, displaying private results, administering credits, fulfilling purchases and providing contracted support.
• Legal obligations — Article 6(1)(c): maintaining required accounting and tax records, issuing invoices and complying with binding legal requirements.
• Legitimate interests — Article 6(1)(f): protecting accounts and systems, investigating faults and abuse, handling enquiries and establishing, exercising or defending legal claims. Our interests are reliable and secure operation and protection of our business and users, subject to your rights and interests.
• Consent — Article 6(1)(a): optional analytics and associated technologies where consent is required, and other processing expressly presented to you as optional and consent-based.

Essential account and transaction information is needed to provide the corresponding service. If you do not supply it, we may be unable to create your account, fulfil your request or complete your purchase. Optional analytics consent is not required to use the core service.

5. Prompts, Reference Images and AI Processing

To fulfil your request, we send the necessary prompt, reference images and generation parameters to external AI infrastructure. AI Genere currently uses the KIE API, through which different models are available. Processing may involve KIE and the infrastructure or model operators used for the selected model.

Reference images are stored on our hosting infrastructure and made available to the generation service as necessary to process your request. Generated images are downloaded to our hosting infrastructure for display in your private gallery.

Only upload material that you are entitled to use and disclose for this purpose. Where other people are identifiable, ensure that you have an appropriate legal basis for submitting their personal data. Your responsibility does not remove our own obligations as controller.

Please avoid submitting sensitive personal information that is unnecessary for image generation. Images or prompts can disclose health information, beliefs, sexual life or other sensitive matters. A photograph of a face is not automatically special-category biometric data; this depends on its processing, including whether it is used for unique identification.

Rules on permitted content, likenesses, intellectual property and prohibited uses are addressed separately in our Terms of Service and acceptable-use rules.

6. Private Galleries and Operator Access

Your generations are not automatically published or made available in a public user gallery. The operator’s administrative access is limited to the person administering AI Genere. Access may be needed to investigate a support request, diagnose a technical issue, address suspected abuse or meet a legal obligation.

Private galleries do not mean end-to-end encryption or that no service provider can technically process the underlying files. Hosting and AI providers process content as required by their roles. Do not assume that an image address copied outside your account provides the same protection as the authenticated gallery interface.

If you download or disclose an image yourself, copies held by recipients or on your devices are outside our gallery deletion process.

7. Third-Party AI Provider

KIE identifies its operator as NEXUSAI SERVICES LLC, United States. Its published API documentation states that generated media are retained for 14 days and text/metadata logs for two months. Its separate File Upload API states a 24-hour retention period for files uploaded through that facility. The applicable facility depends on the technical route used.

These periods concern KIE’s published practices and are separate from deletion in AI Genere’s own systems. They do not establish the retention periods of every downstream model operator.

We do not represent that all external providers prohibit training or service-improvement uses, that every provider copy is deleted immediately upon your request, or that our gallery deletion automatically deletes their records. KIE’s public documents do not provide a complete account of all API processing locations, downstream recipients or training practices.

Provider information: KIE Privacy Policy, KIE Terms of Use and KIE API documentation. These documents supplement, and do not replace, our responsibility for lawful processing.

8. Payments and Billing

Payments are processed through the payment provider identified at checkout. That provider’s privacy notice explains its processing of payment credentials, authentication and fraud-prevention information.

We process the order and billing details needed to initiate and reconcile payment, issue invoices, manage refunds and provide purchased credits or products. The information exchanged depends on the payment method and includes relevant transaction references and payment status.

Deleting your account or gallery does not require us to delete records that must be retained for accounting, tax or legal purposes. We restrict retained records to the purposes that justify their continued storage.

9. Cookies, Google Analytics and Google Tag Manager

We use cookies and similar technologies for essential website functions, including sessions, authentication, security, language preferences and recording cookie choices. Where a technology is strictly necessary for a service you request, it is used without optional analytics consent.

We use System – n3t Cookie Consent to manage cookie preferences. Google Analytics sends analytics data only after you consent. It helps us understand visits and website usage and can process information about page interactions, devices, browsers and technical identifiers.

Google Tag Manager manages the deployment of website tags. The processing performed through it depends on the tags enabled; it is not a separate legal basis for analytics or advertising.

You can withdraw or change optional consent through the website’s cookie preference controls. Withdrawal does not affect the lawfulness of earlier processing. Further information about Google’s processing is available in Google’s Privacy Policy. The cookie preference interface provides the available categories and choices.

10. Our Globe Visitor Statistics

Our own Globe visitor measurement uses the visitor’s IP address to determine an approximate geographical location and, where necessary, filter repeat visits. We delete the IP address after geographical location has been determined and any necessary repeat-visit filtering has been completed.

Longer-term Globe statistics are retained without IP addresses or other identifiers allowing visitors to be identified. This IP-deletion rule concerns the Globe measurement system; separate hosting, security and payment records may process IP addresses for their own purposes.

11. Service Providers and Other Disclosures

Recipients, as necessary for the relevant purpose, include hosting and backup providers, AI processing providers, the selected payment provider, Google for consented analytics, and providers used to deliver service communications. Accountants, professional advisers and competent authorities may receive information where required for accounting, advice, a legal obligation or legal claims.

Our website uses Hostinger hosting, with the website server located in the United States. Hostinger processes hosted files, databases and backups as part of its hosting services. See the Hostinger Privacy Policy and Data Processing Addendum.

We disclose personal data only for a relevant purpose and limit the information to what that purpose requires. A provider may act as a processor under our instructions or as an independent controller for particular activities, such as regulatory compliance by a payment provider.

12. International Transfers

Although we are established in Hungary, use of our US hosting and external AI infrastructure involves processing outside the European Economic Area. Other providers may also process data internationally.

Transfers subject to the GDPR’s international-transfer rules require an applicable adequacy decision or appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, together with any necessary additional measures. Hostinger’s published Data Processing Addendum includes international-transfer provisions. The applicable arrangements must be assessed for the actual provider and processing involved; a provider’s US address does not itself establish a lawful transfer mechanism.

You may contact us for information about the safeguards applicable to your data and how to obtain a copy, subject to lawful redactions. Using the website is not treated as blanket consent to international transfers.

13. Retention and Deletion

• Generated images, reference images, prompts and generation history: deleted from our active system after 14 days. This is temporary storage, not a permanent archive. Download any results you wish to keep.
• Manual image deletion: deleting an image through your account also deletes its associated reference images and prompt from the active system.
• Account information: retained while your account remains active and needed to provide the service. You can delete your account yourself. Information needed for a separate legal obligation or claim may be retained for that purpose.
• Credit and software entitlement records: retained as needed to administer your balance or continuing entitlement and resolve related issues; records supporting accounting or tax obligations follow the statutory periods below.
• Invoices and accounting records: retained for the applicable statutory period, including at least eight years for accounting vouchers under Hungarian accounting law. Where the EU VAT One Stop Shop rules apply, the required records are retained for ten years from the end of the transaction year.
• Technical records, failed-task information and correspondence: retained only as necessary to investigate the relevant fault, protect the service, answer an enquiry or deal with a specific legal obligation or claim. Retention must reflect that purpose rather than indefinite storage by default.
• Globe IP addresses: deleted as described in Section 10.
• Backups: Hostinger’s daily backups are retained for seven days. Data deleted from the active system may remain in a previously created backup until that backup expires.
• External provider records: subject to the applicable provider arrangements and retention rules, separately from our active-system deletion.

Account deletion does not automatically erase records maintained by independent controllers. If you need help with deletion beyond the controls in your account, contact us.

14. Security

We use HTTPS/TLS to protect website traffic in transit, password hashing, account-based access controls, restricted administrative access and daily hosting backups. We review security measures in light of the processing and associated risks.

No online service or storage system is completely secure. Keep your login credentials confidential and contact us promptly if you suspect unauthorised access.

15. Your Rights

Subject to the conditions and exceptions in applicable law, you may request access, correction, erasure, restriction and data portability. You may object to processing based on legitimate interests on grounds relating to your situation. You may withdraw consent at any time where processing relies on it.

Send requests to This email address is being protected from spambots. You need JavaScript enabled to view it.. Where reasonably necessary, we may request proportionate information to verify your identity.

We respond without undue delay and normally within one month. Complex or numerous requests may require up to two additional months; we will explain any extension within the first month. Requests are normally free. A reasonable fee or refusal is permitted only in the circumstances allowed by law, such as manifestly unfounded or excessive requests.

If we cannot fulfil a request, we will explain the reason and your options for complaint or judicial remedy. Erasure is not absolute, particularly where continued storage is legally required.

16. Children’s Privacy

Children’s personal data requires particular protection. Where we rely on consent for an online service offered directly to a child, the applicable age for independent consent and any required parental authorisation apply. Rules concerning a minor’s ability to make purchases or enter contracts apply separately.

If you are a parent or guardian and believe a child has provided personal data without legally required authorisation, contact us so we can investigate and take appropriate action.

17. Complaints

You can contact us about any privacy concern. You also have the right to complain to a competent supervisory authority, including in the EU country of your habitual residence, place of work or the alleged infringement.

Our Hungarian supervisory authority is:
National Authority for Data Protection and Freedom of Information (NAIH)
1055 Budapest, Falk Miksa utca 9–11, Hungary
Postal address: 1363 Budapest, Pf. 9, Hungary
Website: https://www.naih.hu

Please consult NAIH’s website for current submission methods. You do not have to contact us before making a complaint.

18. Changes and Contact

We may update this Policy to reflect changes in the service, providers or legal requirements. The revision date appears above. Where required, we will provide additional notice or obtain fresh consent before relevant changes take effect.

Contact Us

For questions or requests concerning this Policy, contact Nomel Hungary Kft. at This email address is being protected from spambots. You need JavaScript enabled to view it., or write to 2890 Tata, Komáromi utca 111/B, Hungary.